Shipping policy
1. Shipping Coverage
We ship to Mainland China and selected international regions. Available destinations will be shown at checkout.
2. Processing Time
- Orders are usually processed and shipped within 1–3 business days after confirmation
- Processing may be delayed during holidays or peak promotional periods
3. Shipping Methods
We use reliable courier services such as SF Express, YTO, and ZTO, depending on the destination to ensure the best delivery option.
4. Delivery Time
- Mainland China: approximately 2–7 business days
- Remote areas may require an additional 1–3 business days
5. Shipping Fees
- Free shipping may apply for orders over a certain amount (e.g., ¥99 or ¥199)
- Orders below the threshold will incur standard shipping fees based on location
6. Special Notes for Skincare Products
- All products are securely packaged with protective materials to ensure safe delivery
- If any damage, leakage, or breakage occurs during transit, please contact customer service within 24 hours of receipt
- Some liquid or glass-packaged items may be subject to airline or logistics restrictions depending on the carrier
7. Receiving Your Order
Please inspect the package upon delivery. If there are any issues with the outer packaging, take photos immediately and contact support.
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Skincare Shipping Policy (U.S. Nationwide Delivery)
1. Shipping Coverage
We offer nationwide shipping across the United States, including all 50 states and most U.S. territories. Availability may vary and will be confirmed at checkout.
2. Order Processing Time
- Orders are typically processed and shipped within 1–3 business days after confirmation
- Processing times may be extended during holidays, sales events, or peak seasons
3. Shipping Methods
We work with trusted carriers such as USPS, UPS, and FedEx, depending on your location and order size to ensure efficient delivery.
4. Delivery Time
- Standard shipping: 3–7 business days within the continental U.S.
- Remote areas (e.g., Alaska, Hawaii, or territories): 5–10 business days
Delivery times are estimates and may vary due to carrier delays or weather conditions.
5. Shipping Fees
- Free shipping may be offered for orders over a certain amount (e.g., $50 or $75)
- Orders below the free shipping threshold will be charged standard shipping fees based on destination and weight
6. Skincare Product Handling
- All skincare items are carefully packaged with protective materials to prevent leakage or damage during transit
- If your package arrives damaged, defective, or incorrect, please contact customer support within 24 hours of delivery
- Certain liquid or glass-packaged products may require additional handling time due to carrier regulations
7. Order Inspection
We recommend checking your package upon delivery. If any issues are found with the packaging, please take photos for verification before disposing of the box.